Description

Employee Relations Manager - ACCESS Specialty Animal Hospital, Los Angeles

Onsite at ACCESS Los Angeles | Some weekend hours required

Compensation range $90,000-$100,000- based on experience

At ACCESS Specialty Animal Hospital - Los Angeles, part of the Thrive Pet Healthcare network, we take pride in being a trusted leader in specialty and emergency veterinary medicine across Southern California. While we’re backed by the strength and resources of Thrive’s nationwide community, ACCESS LA remains rooted in our local identity - delivering advanced, compassionate care through teamwork, integrity, and innovation.

We’re looking for an Employee Relations Manager to join our team and support the people who make ACCESS exceptional. This position plays a vital role in fostering a positive, inclusive, and compliant workplace - ensuring our teams can focus on what they do best: caring for pets and the people who love them.
About the Role:

As the Employee Relations Manager, you’ll partner directly with hospital leadership and People Operations partners to provide guidance on performance management, investigations, and workplace conflict resolution. You’ll balance proactive and reactive efforts - helping prevent issues before they escalate, and responding thoughtfully when they do.

This is a hands-on, onsite role embedded within our hospital environment. You’ll be a visible, trusted presence who helps cultivate a culture of trust, accountability, and collaboration, aligned with both ACCESS values and Thrive’s mission to nurture the wellbeing of every veterinary professional.
Key Responsibilities:

• Serve as a trusted advisor to hospital leaders on all aspects of employee relations, including performance management, investigations, and policy interpretation.
• Conduct fair, timely, and confidential workplace investigations related to conduct, policy violations, or interpersonal conflict.
• Coach managers through challenging team member situations with empathy and an eye toward solutions.
• Identify and resolve employee concerns proactively, escalating complex issues when needed to Thrive’s Centers of Excellence (COE).
• Support compliance with federal, state, and local employment laws while ensuring consistent application of Thrive and ACCESS policies.
• Partner with hospital leadership to foster engagement, accountability, and alignment with our core values.
• Collaborate with Thrive’s broader People Operations teams to share insights and drive continuous improvement in our employee experience.
• Maintain detailed records and documentation related to investigations and employee relations actions.

Qualifications:

• 3-5 years of experience in employee relations, HR business partnership, or a similar role supporting a dynamic, multi-location organization.
• Experience in healthcare or veterinary medicine preferred.
• Strong understanding of California employment law and compliance practices.
• Proven ability to conduct investigations and manage confidential information with discretion.
• Excellent communication, facilitation, and coaching skills across all leadership levels.
• Ability to balance multiple priorities in a fast-paced, people-centered environment.
• Naturally empathetic with a pragmatic approach to problem-solving.
• Skilled at building trust and credibility through consistency, transparency, and professionalism.

Why ACCESS?

At ACCESS, you’ll be part of a hospital that’s both locally renowned and nationally connected. We’re proud of our legacy of excellence, our collaborative environment, and our commitment to advancing veterinary medicine. As part of Thrive Pet Healthcare, you’ll also have access to industry-leading benefits designed to support your financial, physical, and emotional wellbeing - because caring for others starts with caring for yourself.